Shipping Policy

We do offer free shipping to all our customers. You can expect all items on our site to arrive within 3-5 weeks via USPS. Please note that we also offer complimentary package tracking on all orders right on our site. To utilize this feature simply type in your tracking number sent to your email on the package tracking page in our menu. However, if your product does not arrive within the specified time and you are unable to obtain tracking information. You may be eligible for a refund. You may contact us at: 

emmanuel@dogjoydeals.com

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. 

 

Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label. 

 

Please email: emmanuel@dogjoydeals.com with your refund claim.

 

* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging. 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.